Tidio

AI AgentFreemiumAI Agents and AutomationMarketing and Sales

by Tidio

Customer service and live chat platform where the Lyro AI agent answers questions and helps close sales.

Screenshot of the Tidio website
Screenshot of tidio.com, 4 November 2026. The site may have changed since.

What does it do?

Adds Lyro, an AI agent, to live chat, email and helpdesk workflows to answer shoppers and recommend products.

What problem does it solve?

Repetitive support questions take agent time, and chats that could become sales go unrecovered.

Why we list it as an agent

Tidio's page says Lyro Smart Actions handle tasks such as order updates or lead qualification without human help, and take real-time action in external systems.

What can you use it for?

  • Answer repetitive questions using store, website and product data
  • Recommend products in chat and recover abandoned carts
  • Hand complex or uncertain chats to a human with full context
  • Run order updates and lead qualification with Lyro Smart Actions

Best for

Online shops and small to mid-size businesses wanting AI chat support

Pricing

Freemium. Plans and limits change, so check the official pricing page before you decide.

Features and plans change. Always check the official website for the current details. AI tools can make mistakes, so check anything important before you use it.

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