Zendesk AI
by Zendesk
AI for customer service: AI agents, a Copilot for human agents, knowledge tools and quality assurance on Zendesk.
What does it do?
Adds AI agents, an agent Copilot, knowledge tools and AI quality assurance to the Zendesk service platform.
What problem does it solve?
Service teams need faster resolutions and consistent quality across channels without manual triage.
Why we list it as an agent
Zendesk's page says its AI agents resolve complex, multi-step workflows across channels and take action across your systems.
What can you use it for?
- Resolve multi-step customer issues across channels with AI agents
- Suggest replies and next steps to human agents with Copilot
- Build a knowledge base and update it from recent conversations
- Score every interaction with AI quality assurance
Best for
Mid-size and larger support teams using or considering Zendesk
Pricing
Paid. Plans and limits change, so check the official pricing page before you decide.
Features and plans change. Always check the official website for the current details. AI tools can make mistakes, so check anything important before you use it.