Botpress
by Botpress
AI agent platform for customer support that resolves tickets, takes actions such as refunds, and hands off to humans.
What does it do?
Lets support teams build AI agents that resolve tickets, take actions in their systems and hand complex cases to people.
What problem does it solve?
Most AI support tools fall apart on complicated tickets, pushing them back to human agents.
Why we list it as an agent
Botpress's page says agents take real action such as refunds and account updates, run multi-step workflows, and escalate with full context.
What can you use it for?
- Approve and issue refunds under the same conditions a human agent would use
- Make account updates such as changing a plan or correcting billing details
- Reissue shipments, correct addresses or replace damaged orders
- Send proactive outreach before a renewal or change is due
Best for
Support teams (no-code builder) and developers (API)
Pricing
Freemium. Plans and limits change, so check the official pricing page before you decide.
Features and plans change. Always check the official website for the current details. AI tools can make mistakes, so check anything important before you use it.